Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN0338374 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Mrs A complains that Bank of Ireland (UK) Plc has not treated her financial difficulties in paying her mortgage fairly and has harassed her about arrears.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0338374.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.