National Westminster Bank Plc

Financial Ombudsman decision DRN0336525 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

NatWest rejected this complaint. It said it couldn’t be certain what Mr S had discussed with his account manager at the time but it apologised that his request for an account change hadn’t been picked up. And it offered him £100 in recognition of the poor service he’d received.Complaint handling

his request for an account change hadn’t been picked upService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0336525.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.