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Creation Financial Services Limited

Financial Ombudsman decision DRN0335573 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

She concluded that payment arrangements that effectively mean that Mrs K may never repay her debt were neither positive nor sympathetic.Treatment in financial difficulty

Mrs K complains that Creation Financial Services Limited has added interest to her debt after a period of not applying interest.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0335573.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.