Lloyds Bank PLC

Financial Ombudsman decision DRN0334543 Upheld

Upheldoutcome, as published by the Ombudsman

£275redress stated in the decision

Thu Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr R complains Lloyds Bank PLC failed to treat him fairly when he fell into financial difficulties and couldn’t meet his credit card repayments.Treatment in financial difficulty

He also says Lloyds treated him unfairly by loading a default marker on his credit file when he was trying to pay off his debt.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0334543.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.