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Nationwide Building Society
Financial Ombudsman decision DRN0320612 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Sep 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
failed to cancel a standing order she asked it to – which resulted in a payment leaving her accountPayment delayed or failed
it had given her poor customer service and its staff had given contradictory information regarding the processComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0320612.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.