TSB Bank plc

Financial Ombudsman decision DRN0312886 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

He disagrees with its actions in registering defaults on his credit file in relation to the loanCredit file reporting

Lloyds TSB could have handled the situation much better than it did. I am persuaded that it did not provide the level of customer service Mr J was entitled to expect.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0312886.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.