TSB Bank plc

Financial Ombudsman decision DRN0307027 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Jan 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Data and privacy

In the Ombudsman’s words

Mr D complains that TSB Bank plc reported information about him to a fraud prevention agency in connection with a mortgage application.Credit file reporting

He also complains that it didn’t tell him about this when he asked it later to send him all the information it held about him.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0307027.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.