Sesame Limited

Financial Ombudsman decision DRN0301834 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Mon Feb 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr K complains that an appointed representative of Sesame Limited (“Sesame”) gave him unsuitable advice when recommending a mortgage that he took.Product mis-sold

pay Mr K a total of £1,000 in recognition of its poor complaint handling.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0301834.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.