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Foundation for Credit Counselling
Financial Ombudsman decision DRN0294524 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs C, represented by a claims management company (CMC), complains that Foundation for Credit Counselling (trading as StepChange) mis-advised her regarding a debt management plan (DMP).Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0294524.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.