Nationwide Building Society

Financial Ombudsman decision DRN0286254 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

There’s no dispute that Nationwide took longer to make the cash back payment to Mr P than it said it would.Payment delayed or failed

Mr P also isn’t happy that Nationwide paid the £50 direct into his account. I appreciate Nationwide made the payment the same day it sent its final response letter saying this is what it intended to do. So this didn’t give Mr P time to ask for alternative arrangements to be made.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0286254.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.