Santander UK Plc
Financial Ombudsman decision DRN0258920 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Nov 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Santander had made a commercial decision to pass the debts to separate agents for collectionTreatment in financial difficulty
Santander acknowledged that it continued to contact Miss A by phone despite being requested only to make contact in writingComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0258920.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.