Capital One (Europe) plc

Financial Ombudsman decision DRN0250761 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr R complains about the way that Capital One (Europe) plc has managed his defaulted account.Treatment in financial difficulty

I can see that it didn’t handle his complaint about this as well as it could have done.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0250761.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.