HSBC Bank plc

Financial Ombudsman decision DRN0246480 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

HSBC Bank Plc sent a cheque from his overseas bank for collection without first telling him that it was likely to take six to eight weeks to clearPayment delayed or failed

HSBC’s failure to tell Mr F that if the cheque was sent for collection he may have to wait for up to eight weeks for his money was neither fair nor reasonableService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0246480.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.