Capital One (Europe) plc

Financial Ombudsman decision DRN0244569 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending

In the Ombudsman’s words

I’m now satisfied that Capital One should have carried out further checks to determine Mr P was able to afford the credit limit increase from £200 to £800.Irresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0244569.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.