Instant Cash Loans Limited

Financial Ombudsman decision DRN0240811 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Aug 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr P complains that Instant Cash Loans Limited (trading as Payday UK) hasn’t removed a later payment marker on an instalment loan from his credit file.Credit file reporting

And Mr P wasn’t happy with the way the lender responded to his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0240811.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.