HSBC Bank plc

Financial Ombudsman decision DRN0235162 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Bereavement and power of attorney

In the Ombudsman’s words

Mrs P also says that she was treated unfairly because she was elderly and hard of hearing.Support for vulnerable customers

Mrs P complains that HSBC Bank Plc insisted on speaking to her on the telephone about her account, despite the fact that she was hard of hearing and had given power of attorney (POA) to her daughter.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0235162.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.