National Westminster Bank Plc

Financial Ombudsman decision DRN0228556 Not upheld

Not upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Mon Jun 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr M was the victim of an ‘account take over’. A fraudster managed to obtain sufficient personal details to order new debit cards and make transactions on all his accounts.APP scam refund refused

Mr M complains that National Westminster Bank Plc did not do enough to protect him from fraud on his account and provided poor customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0228556.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.