National Westminster Bank Plc

Financial Ombudsman decision DRN0221240 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Bereavement and power of attorney

In the Ombudsman’s words

The bank has provided a full explanation of the technical reasons which prevent Mr M having separate online access to a credit card account as opposed to other types of account.Identity checks and access

Mr M complains that National Westminster Bank Plc no longer allows him to access his mother’s credit card account online although he has a lasting power of attorney (LPA) for her.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0221240.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.