GE Money Home Lending Limited

Financial Ombudsman decision DRN0216637 Not upheld

Not upheldoutcome, as published by the Ombudsman

£700redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mrs L complains that GE Money Home Lending Limited (‘GE Money’) continues to record the default balance on her secured loan in her credit file.Credit file reporting

GE Money accepted that it had misinformed her in February 2011, because it would report the default balance on her credit file for six years from her bankruptcy.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0216637.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.