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Santander UK Plc

Financial Ombudsman decision DRN0211146 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mr D, on behalf of the estate of the late Mr C, complains that Santander UK Plc gave the solicitor dealing with the estate misleading information and failed to respond to correspondence which added to the delay in sorting out Mr C’s affairsBereavement and power of attorney

I’m satisfied that the way in which Santander responded to Ms B’s request for information did fall below a satisfactory standard of customer service and caused both delay and upset as a result.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0211146.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.