Santander UK Plc
Financial Ombudsman decision DRN0208371 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Oct 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Santander still didn’t think it had to accept the note as payment, or that it had to return it either. It added that it no longer had the note on file.Treatment in financial difficulty
I do think it could have told Mr A that it still had a copy of it sooner. Had it told Mr A this, I think it would have meant that he wasn’t inconvenienced by having to make the further contact he did about this issue.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0208371.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.