Santander UK Plc
Financial Ombudsman decision DRN0206785 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
Miss M has complained Santander UK plc added adverse data to her credit recordCredit file reporting
They accepted they had originally told her she had nothing else to pay. They firstly paid her £50 and then £250 in recognition of their error and poor service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0206785.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.