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Provident Personal Credit Limited

Financial Ombudsman decision DRN0200108 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss E complains that Provident Personal Credit Limited (trading as Satsuma) made a mistake when it applied a default to her credit file.Credit file reporting

Miss E was then unhappy with the service that she received from Satsuma when dealing with her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0200108.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.