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National Westminster Bank Plc
Financial Ombudsman decision DRN0195600 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Sat Jun 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
He says NatWest should either compensate him for mis-selling the account to himProduct mis-sold
Mr M also complains about the service he received from National Westminster Bank Plc when he raised his concerns.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0195600.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.