HSBC Bank plc

Financial Ombudsman decision DRN0194252 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Jun 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy

In the Ombudsman’s words

HSBC’s member of staff says she thought that the information she gave out would be publically available from Companies House and she obtained it on a public internet site and not through the bank’s internal systems.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0194252.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.