HSBC Bank plc

Financial Ombudsman decision DRN0189723 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Aug 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

HSBC is suggesting a costly loan to replace it which Mr and Mrs C thinks is unfair.Treatment in financial difficulty

HSBC has also bounced two of their cheques from their suppliers which has embarrassed and distressed them.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0189723.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.