HSBC UK Bank Plc
Financial Ombudsman decision DRN0189318 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr and Mrs J complain HSBC UK Bank Plc gave them poor advice when they took out a further advance on their mortgage in 2018.Product mis-sold
And they were unhappy with how HSBC handled the complaint - particularly how quickly the response was given and that the complaint was not discussed with them first.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0189318.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.