Secure Trust Bank Plc

Financial Ombudsman decision DRN0185696 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat May 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

he says that he agreed in October 2018 to pay the amount that was due and for the agreement to continue but that when he told Moneyway that he was using the car as a taxi it said that it wouldn’t be able to re-start the agreementTreatment in financial difficulty

Mr F complains that a hire purchase agreement with Secure Trust Bank Plc, trading as Moneyway, was misrepresented to himProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0185696.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.