Santander Consumer (UK) Plc

Financial Ombudsman decision DRN0166365 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jul 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

arrange to remove information about the agreement from Mr P’s credit fileCredit file reporting

It also agreed that it had taken too long to look into his complaint and offered him £100 for this.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0166365.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.