Lloyds Bank PLC

Financial Ombudsman decision DRN0161384 Upheld

Upheldoutcome, as published by the Ombudsman

£370redress stated in the decision

Mon Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

sent them arrears letters and threatened legal action when they had an arrangement in place to deal with the arrearsTreatment in financial difficulty

Lloyds didn’t deal with their complaint properlyComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0161384.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.