Lloyds Bank PLC

Financial Ombudsman decision DRN0149047 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Jan 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Lloyds said it would allow time for the insurance claim to be settled and the premises repaired.Treatment in financial difficulty

While Lloyds delayed dealing with Mr T and Mr V’s complaint, its offer of £150 compensation was fair and reasonable.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0149047.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.