Nationwide Building Society

Financial Ombudsman decision DRN0140863 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri May 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

defaults wrongly reported on her file with the credit reference agenciesCredit file reporting

Nationwide took too long to respond to Miss H’s complaint and correct the error in its systemsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0140863.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.