Firms › First Rate Exchange Services Ltd ›
First Rate Exchange Services Ltd
Financial Ombudsman decision DRN0138939 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Due to an oversight, nobody did anything about that when it turned up. First Rate told us that it’s tracked down the mistake by its staff that caused this problem. This meant that Ms P didn’t receive any response for around a month.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0138939.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.