Lloyds Bank PLC

Financial Ombudsman decision DRN0127308 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Mr G complains that Lloyds Bank PLC (previously Lloyds TSB Bank plc) misled him about a business loan, in particular whether he would have personal liability for the loan.Product mis-sold

Lloyds has offered compensation of £350 to Mr G for poor communication and I find this is fair and reasonable.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0127308.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.