Santander UK Plc
Financial Ombudsman decision DRN0102459 Upheld
Upheldoutcome, as published by the Ombudsman
£95redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr B complains that he instructed Santander UK Plc to make an international payment, but the funds did not arrive at the intended destination.Payment delayed or failed
I find that Santander did not act fairly or reasonably in failing to pass this information on.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0102459.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.