National Westminster Bank Plc

Financial Ombudsman decision DRN0097970 Upheld

Upheldoutcome, as published by the Ombudsman

£549redress stated in the decision

Mon Oct 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

He felt NatWest should have contacted Miss S to discuss repayment options following the ombudsman’s decision and an ‘arrangement to pay’ marker should’ve been put on her credit file.Treatment in financial difficulty

Miss S has checked her credit file and says the debt is showing as ‘failed to pay’ but she says it should have been marked as being in dispute due to the amount.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0097970.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.