Firms › Provident Personal Credit Limited ›

Provident Personal Credit Limited

Financial Ombudsman decision DRN0091501 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr T complains that Provident Personal Credit Limited did not carry out weekly door collections for six weeks following a change of management. He says this put his account into arrearsTreatment in financial difficulty

Provident finally sent its response on 7 December 2017, after a further three letters acknowledging the ongoing delay.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0091501.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.