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Blair, Oliver And Scott Limited

Financial Ombudsman decision DRN0080766 Upheld

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What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

I am struck by the marked difference between those records and what Mrs D says has been regular, frequent telephone contact to Mrs A over the course of several years... I think, given that BO&S (and lender one) had already been made aware of Mrs A’s ill health, more could have been done to ensure her account was handled in a way that would minimise the impact any ongoing, necessary contact would have on her.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0080766.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.