Equifax Limited

Financial Ombudsman decision DRN0073956 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sat Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr B complains that Equifax Limited discriminated against him when it refused to change the name on his credit report after he married and that it added an unwanted notice of correction to his credit file.Credit file reporting

I’m satisfied that Mr B has experienced distress and inconvenience and that some compensation is justified.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0073956.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.