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National Westminster Bank Plc
Financial Ombudsman decision DRN0070511 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs M complains that National Westminster Bank Plc breached their duty of care to her by failing to preventing a fraud on her and refusing to refund all the money she lost.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0070511.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.