Halifax Limited

Financial Ombudsman decision DRN0068203 Not upheld

Not upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Fri Oct 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

upgrade her savings account to one paying more interestInterest and rates

She is also unhappy with the service that she received from HalifaxComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0068203.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.