Firms › Creation Consumer Finance Limited ›

Creation Consumer Finance Limited

Financial Ombudsman decision DRN0065164 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting, Complaint handling

In the Ombudsman’s words

She also says she hasn’t received the full 12 months interest free period promised to her by the sales advisor. She wants a refund of some interestInterest and rates

She wants a refund of some interest, her credit file amended and compensation.Credit file reporting

Miss D’s also unhappy with the way Creation’s dealt with this complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0065164.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.