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Creation Consumer Finance Limited
Financial Ombudsman decision DRN0053138 Upheld
Upheldoutcome, as published by the Ombudsman
£4,850redress stated in the decision
Mon Jun 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
I believe that the monitoring and maintenance is a central part of what she was buying. I can certainly see that this is what attracted her to buying from this supplier in the first place.Product mis-sold
I am concerned that Creation never responded to our adjudicator. If they had, this case would have been resolved earlier. I agree that this has caused Mrs H further inconvenience.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0053138.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.