HSBC Bank plc

Financial Ombudsman decision DRN0049200 Upheld

Upheldoutcome, as published by the Ombudsman

£22redress stated in the decision

Mon Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Service failure

In the Ombudsman’s words

HSBC could not fairly be held liable for the transfer being made – since that had happened because Mr G had fallen victim to fraudsters and unwittingly sent them the moneyAPP scam refund refused

HSBC should have provided a better standard of service when he contacted itService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0049200.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.