Lloyds Bank PLC

Financial Ombudsman decision DRN0044779 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

about their handling of his query about that letterComplaint handling

Mr M says he’d told Lloyds in the past that he has a phobia of speaking to males and he has wider mental health issues including anxietySupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0044779.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.