Lloyds Bank PLC

Financial Ombudsman decision DRN0032045 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr and Mrs K have complained that Lloyds Bank plc won’t return money they paid into a Lloyds account as a result of a scam.APP scam refund refused

Lloyds had misled Mr and Mrs K by suggesting it still had the money when their own bank first got in touch.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0032045.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.