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BMW Financial Services(GB) Limited

Financial Ombudsman decision DRN0024794 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

remove any adverse information it may have placed on Mrs R’s credit history after she stopped her payments in February 2013Credit file reporting

Mrs R complains that the brand new car she purchased under a hire purchase agreement provided by BMW Financial Services (GB) Limited (BMW Financial Services), was not of satisfactory qualityProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0024794.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.