Lloyds Bank PLC

Financial Ombudsman decision DRN0018022 Upheld

Upheldoutcome, as published by the Ombudsman

£230redress stated in the decision

Mon Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

didn’t help him with his financial difficultiesTreatment in financial difficulty

Mr L has complained that Lloyds Bank Plc (Lloyds) mis-sold Gold and Platinum packaged bank accounts to himProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0018022.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.