Capital One (Europe) plc

Financial Ombudsman decision DRN0008525 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

He also says he contacted Capital One again in February 2016 and explained he was suffering from health problems. Mr A says he became embarrassed and terrified to contact Capital One after that time.Treatment in financial difficulty

Mr A complains that Capital One (Europe) plc didn’t give him any help or support when he got into financial difficulties caused by health problems.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0008525.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.