National Westminster Bank Plc

Financial Ombudsman decision DRN0006279 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Bereavement and power of attorney

In the Ombudsman’s words

She said, in summary, that the loan was not affordable, the bank did not assess their ability to repay itIrresponsible lending

Ms J complains that National Westminster Bank Plc is pursuing her for the remaining payments on a loan she and her late husband took out.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0006279.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.